Reporting Problems
1. If you are experiencing problems with the SmartCape facility, you have to report this to your Librarian. The librarian will log a call with the SmartCape helpdesk. The SmartCape helpdesk team will fix the problem as soon as they can.
The contact number for the helpdesk is: 021 400 3434
Contact can be made during working hours (i.e. weekdays 8:00 - 16:30)
SmartCape users are not allowed to log calls or report problems directly to the helpdesk due to security reasons. All calls have to come from library staff.
2. If you are experiencing problems with the Smartcape website, you can email the project team on info(at)smartcape.org.za
